Frequently Asked Questions
General Question's
1. What services do you offer for your moves?
We offer a comprehensive range of services for local and long distance moves, including packing, loading, transportation, unloading, unpacking, and storage solutions. Our goal is to make your move as smooth and stress-free as possible.
2. How do you estimate the cost of a local and long-distance move?
The cost of a local long-distance move is estimated based on factors such as the distance of the move, the volume or weight of your belongings, the level of service required, and any additional services you may need. We provide a detailed, free estimate after an initial consultation.
3. What factors affect the cost of my move?
Several factors can influence the cost of your move, including the distance, the amount of items being moved, the need for special handling of certain items, the time of year, and whether you require additional services such as packing or storage.
4. How far in advance should I schedule my local or long-distance move?
It's best to schedule your local and long-distance move at least 4-6 weeks in advance to ensure availability and allow ample time for planning and preparation. However, we understand that sometimes moves are unexpected, and we will do our best to accommodate last-minute requests.
5. Do you offer packing and unpacking services?
Yes, we offer both packing and unpacking services. Our professional packers use high-quality materials to ensure your belongings are securely packed for the journey. We can also assist with unpacking and setting up your new home.
6. What types of insurance coverage do you provide?
Your Belongings, Fully Protected
At Alpha Haulics Moving, we believe peace of mind should come standard. That’s why every move we handle includes comprehensive coverage that exceeds federal minimum requirements. We go above and beyond to ensure your belongings are protected from start to finish.
In addition to our standard protection, we offer optional full-value protection plans for customers who want even greater coverage. Our team will walk you through the available options and help you choose the plan that best fits your needs and budget.
With Alpha Haulics Moving, your move isn’t just in good hands—it’s in insured hands.
7. How do you handle fragile or valuable items?
We take special care with fragile and valuable items. Our team is trained in handling delicate items such as artwork, antiques, and electronics. We use specialized packing materials and techniques to ensure these items are protected throughout the move.
8. Can I track my shipment during the move?
Yes, we provide tracking options so you can monitor the progress of your shipment. You will receive updates at key points during the move, and our customer service team is available to answer any questions you may have.
Planning and Preparation
1. What should I do to prepare for a local or long-distance move?
To prepare for a local or long-distance move, start by creating a moving checklist and timeline. Declutter your home by getting rid of items you no longer need, gather important documents, and begin packing non-essential items early. Contact us to schedule your move and discuss any specific needs or concerns you may have.
2. How should I pack my belongings to ensure they arrive safely?
Use sturdy boxes, packing paper, bubble wrap, and packing tape to securely pack your belongings. Label each box with its contents and the room it belongs to. For fragile items, use extra padding and mark the boxes as "Fragile." Consider using our professional packing services for added peace of mind.
3. Do you provide packing supplies?
Yes, we offer a wide range of packing supplies, including boxes, packing paper, bubble wrap, packing tape, and specialty containers for items like mirrors and wardrobes. You can purchase these supplies directly from us.
4. Are there any items you cannot transport?
There are certain items we cannot transport due to safety regulations, including hazardous materials, perishable food, plants, pets, and valuable items such as cash and jewelry. Our team will provide you with a comprehensive list of prohibited items during the planning phase.
5. What should I do if I need to change my moving date?
If you need to change your moving date, contact us as soon as possible. We will do our best to accommodate your new schedule. Keep in mind that changes made close to the original moving date may be subject to availability and additional fees.
During The Move
1. What happens on move day?
On moving day, the Alpha Haulics Moving crew will arrive on time and ready to work. Our professional movers will carefully load your belongings onto the truck, making sure everything is properly wrapped, padded, and secured. If you’ve requested packing services, we’ll take care of that too—saving you time and stress. Once everything is loaded, we’ll transport your items safely to your new home.
2. How long does a move typically take?
Whether you're moving locally or long-distance, the timeframe depends on a few factors—such as the size of your move, the distance, and your service package. Local moves can often be completed the same day, while long-distance moves usually range from a few days to a couple of weeks. We’ll give you a detailed timeline based on your specific move during your consultation.
3. Will I have the same crew throughout the entire move?
At Alpha Haulics Moving, we strive to provide consistency whenever possible. For local moves, you’ll typically have the same crew from start to finish. For long-distance relocations, logistics may require a hand-off, but rest assured—every crew member involved is a trained Alpha Haulics professional who follows the same high standards of care and communication.
4. What if my new home isn’t ready when my belongings arrive?
No problem. We offer flexible storage solutions to bridge the gap. Your items can be safely stored in our secure, monitored, and climate-controlled facilities until you’re ready for delivery. The best part? We include 30 days of storage free, with free redelivery once you're ready.
After The Move
1. How do I file a claim if something is damaged during the move?
At Alpha Haulics Moving, we take every precaution to protect your belongings—but in the rare case something is damaged, we've made the claims process simple and stress-free. Just reach out to our customer care team right away. We’ll walk you through a quick form and help you submit any supporting documentation. Our goal is to resolve claims promptly, professionally, and fairly.
2. What should I do if some of my items are missing?
If you believe something is missing, notify us immediately. We take these matters seriously and will launch a detailed investigation to locate the item(s). Throughout the process, you’ll receive consistent updates so you’re never left in the dark. At Alpha Haulics Moving, accountability and communication are key—we’re committed to making it right.
3. Do you offer storage services if I can’t move into my new home right away?
Yes, we do. Alpha Haulics Moving offers secure, climate-controlled storage options with 24/7 surveillance. Whether you need a few days or a few months, we’ve got you covered. We even include 30 days of free storage with redelivery, so you have the flexibility to settle into your new home on your schedule.
Billing and Payments
1. What forms of payment do you accept?
Alpha Haulics Moving accepts all major credit cards, debit cards, bank transfers, and certified checks. Your move coordinator will review the available options with you during the booking process to ensure a smooth and secure transaction.
2. When is payment due for my move?
We require a small deposit to reserve your spot on our schedule. The remaining balance is typically due upon delivery. You’ll receive a clear payment breakdown up front, so you know exactly what to expect—no surprises.
3. Are there any hidden fees I should be aware of?
Absolutely not. We believe in full transparency. All charges, including any potential extras, are clearly outlined in your written estimate. If there’s ever a change, you’ll be notified and asked to approve it before anything is billed. With Alpha Haulics Moving, you’re always in the know.
Miscellaneous
1. Do you offer discounts for certain groups (e.g., military, seniors)?
Yes, Alpha Haulics Moving proudly offers special discounts for military personnel, seniors, first responders, and other qualifying groups. Be sure to mention it during your consultation so we can apply any eligible discounts to your estimate.
2. Can you move my car along with my household items?
Yes, we provide secure vehicle transportation services in addition to moving your household goods. Whether it's a car, motorcycle, or truck, we can coordinate safe delivery to your new location. Let us know during your initial quote so we can build it into your custom moving plan.